January 15, 2021 By Salesforce Canada

The 5 Tools That Help You Reach Inbox Zero

Even if you still make a lot of phone calls, are constantly texting and post on social media throughout the day, you probably also continue to live in your inbox. Customers often reach out via email with feedback or questions about a proposed deal. Coworkers and managers send email to provide... Read More

Startups

January 13, 2021 By Salesforce Canada

The Basics You Need To Know To Understand Cloud Computing

People throw around the term “cloud computing” so often by now that it’s probably assumed you know exactly what they’re talking about. “It runs in the cloud,” the IT person might tell you about an application you’re now being asked to use. “We’re storing it in the cloud,” another coworker might... Read More

Small Business

January 11, 2021 By Salesforce Canada

Should You Grow Your Business?

If running a business were like driving along a one-way street, there would probably be far fewer entrepreneurs interested in taking the journey. The path business owners take is often far more varied and uncertain. Some companies get started out of someone’s house and later become a multinational... Read More

Small Business

January 8, 2021 By Salesforce Canada

Why Do Sales Teams Care About Data?

The best reps truly care about their customers — especially when they can sell them something that makes them more successful. The best reps also truly care about their employer. Working for a company that offers valuable products and services makes their jobs a lot easier. And of course, the best... Read More

Sales

January 6, 2021 By Salesforce Canada

What Salespeople Can Do To Practice Self-Care At Work

A day at the spa. A weekend retreat to an exclusive resort. A home cleaning service to take on some of the regular chores for a while. These are some of the more typical ways we might visualize the idea of “self care,” but they may be too limited— and for sales people, they might not be realistic.... Read More

Sales

January 4, 2021 By Salesforce Canada

Why Video Is Your Customer Service Secret Weapon

When your customers aren’t actively engaging with you to buy something, what are they doing? Though the answers will always vary, “watching a video” is probably one of the safest bets you can make. During their work day, for example, customers may be connecting to other members of their team via... Read More

Small Business

December 30, 2020 By Salesforce Canada

To Immediately Improve Customer Service, Remove Silos

What customers want is the fastest and most direct route to having their issues resolved. What they often experience, however, is a scavenger hunt. You probably remember scavenger hunts, even if you don’t have children. Everyone gets a clue to start off, and then has to go off in search of a... Read More

Customer Service

December 28, 2020 By Salesforce Canada

Your Marketing Needs To Have A Specific Personality

The people you enjoy spending time with the most probably have some exceptional character traits. These could include being energetic, fun, compassionate, thoughtful or even quirky. Your favourite brands often have those qualities too, but it's not always clear by the way they market themselves. A... Read More

Marketing

December 24, 2020 By Salesforce Canada

7 Quick Tips For Using Social Media For Customer Service

In a way, people want their experience in dealing with customer service issues to feel a lot like what happens on social media. When you share an update on platforms like Facebook or Twitter, it feels good when your friends and followers give it a “like” or share it with their network. When you... Read More

Customer Service

Salesforce Canada

The 5 Tools That Help You Reach Inbox Zero

The Basics You Need To Know To Understand Cloud Computing

Should You Grow Your Business?

Why Do Sales Teams Care About Data?

What Salespeople Can Do To Practice Self-Care At Work

Why Video Is Your Customer Service Secret Weapon

To Immediately Improve Customer Service, Remove Silos

Your Marketing Needs To Have A Specific Personality

7 Quick Tips For Using Social Media For Customer Service

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