December 30, 2014 By Salesforce Canada

The Potential Pitfall Canadian Small Businesses Must Avoid

Success can happen even more unexpectedly than failure for many small businesses. What begins as a one- or two-person operation can change overnight as more products and services are sold and the volume of demand starts to grow. The only downside is not having enough talent on hand to keep up with... Read More

Cloud, Small Business

December 29, 2014 By Salesforce Canada

3 Steps for Canadian SMBs to redefine customer experiences

Wouldn’t it be great if Canadian SMBs had some kind of search engine that told them what technology products and services they should purchase to help them grow? The Digital Adoption Compass, which was launched a few weeks ago by the Information and Communications Technology Council (ICTC), is a... Read More

Cloud, Customer Service, Small Business

December 18, 2014 By Salesforce Canada

What is CRM - A Holistic Approach to Customer Relationship Management

Sales, marketing, and customer service professionals love referring to CRM as a technology solution—and with good reason. Average improvements among Sales force customers reflect favourable returns: a 36 percent increase in sales productivity, a 25 percent increase in sales pipeline, a 26 percent... Read More

Customer Service

December 17, 2014 By Salesforce Canada

5 Must-Follow Canadian SMB Mentors On Social Media

Having a mentor is great -- as long as you have the time to find them, meet them and listen to what they have to say. For a lot of small business owners, that may sound like more time than they have to give. This is where social media can help. Salesforce has published Winning At Work: Success... Read More

Small Business, Social

December 16, 2014 By Salesforce Canada

The 5 Best Ways To Get More Done Before The Holiday Break

Photo by Pen Waggener Besides all the parties, the dreaded end-of-year meetings and the urge to do some last-minute online shopping, there’s one other thing that gets in the way of being productive in late December: the time it takes to prioritize the year’s remaining work. Although many... Read More

Work

December 9, 2014 By Salesforce Canada

How to Increase Productivity

A constant flow of coffee may be just the jolt necessary to meet a deadline, but that’s not the only elixir to increase productivity at work. Prioritizing, taking breaks, dodging distractions, and getting a handle on that constant flow of emails are just a few key ways to increase productivity. But... Read More

Featured, Work

December 3, 2014 By Salesforce Canada

Canadian Small Business by the Numbers

The Current State of Canadian Small Business Small business in Canada looks very different compared to the corner store or independent restaurant that may come to mind. As the tech boom stretches its far-reaching tentacles across the world, there’s no set formula for small business anymore. Sure,... Read More

Small Business

November 21, 2014 By Salesforce Canada

The Best Ideas Worth Stealing from Canada’s 2014 Best Small and Medium Employers

We all know what a bad workplace looks like: employees who dread arriving at at the office, or who wait impatiently for 5:00 pm to come once they’re sitting at their desks. It may sometimes be difficult, on the other hand, to imagine exactly what a highly engaged workplace looks like, where staff... Read More

Small Business

November 20, 2014 By Salesforce Canada

Beyond Followers: How to Achieve True Engagement with Social Media

When it comes to social media analytics, engagement is super important. But what does engagement actually mean? And are social media follower counts really important? Let's face it: Metrics for social media success can be intimidating. They prove the efforts of a company or individual matter, but... Read More

Social

Salesforce Canada

The Potential Pitfall Canadian Small Businesses Must Avoid

3 Steps for Canadian SMBs to redefine customer experiences

What is CRM - A Holistic Approach to Customer Relationship Management

5 Must-Follow Canadian SMB Mentors On Social Media

The 5 Best Ways To Get More Done Before The Holiday Break

How to Increase Productivity

Canadian Small Business by the Numbers

The Best Ideas Worth Stealing from Canada’s 2014 Best Small and Medium Employers

Beyond Followers: How to Achieve True Engagement with Social Media

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