360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 26, 2017 By Devon McGinnis

New Research: Driven by Customers, IT Leaders Navigate Historic Change

There’s a new sheriff in town for IT teams: the customer. A study by Salesforce Research shows that 81% of tech leaders believe IT is entering a new era driven by customer expectations. And those customer expectations — for personal, immediate, and proactive experiences — are higher than ever. In... Read More

IT, Research

Apr 11, 2017 By Devon McGinnis

New Research Shows Triple-Digit Growth for 4 Customer Service Tools

For customer service teams inundated with high case volumes across numerous channels, delivering personalized, proactive service in every interaction is an added challenge — and one that has teams looking to technology for assistance. The second annual “State of Service” report, based on research... Read More

Customer Service, Research

Mar 27, 2017 By Devon McGinnis

3 Inside Sales Lessons Learned from Top Teams: Adaptability, AI, and Analytics

The truth is, no customer wants to feel like they’re the target of a sales pitch. Today’s customers expect sales reps to learn, understand, and anticipate their needs — like personal consultants. The “State of the Connected Customer” research found that 79% of business buyers feel it’s very... Read More

Sales, Research

Mar 21, 2017 By Diana Kaluza

4 Ways to Improve Customer Service with a Conversational Approach

Your customers’ expectations around service continue to evolve as different channels of communication become more engrained in their lives. They adopt new technologies, looking for ways to get things done with less effort and a better experience. Resolving their issues quickly keeps your customers... Read More

Customer Service, Research

Mar 06, 2017 By Devon McGinnis

40 Share-Worthy Sales Stats

If you’re in sales, you’re probably pressed for time. And if you’re like most salespeople (61%, according to a Quotable study), you probably work even on weekends. So we’ll keep this short. We took the “State of Sales” research — 60 pages of insights from over 3,000 global sales professionals — and... Read More

Sales, Research

Feb 20, 2017 By Devon McGinnis

4 Historical Presidential Quotes to Motivate Your Sales Team

For Presidents’ Day, we flipped back through the history books to find a few pieces of advice that apply as much to life as to sales teams. Here are four of our favorites — along with sales stats from the “State of Sales” report — to motivate your sales team this week. 1. “It is amazing what you... Read More

Sales, Research

Feb 17, 2017 By Devon McGinnis

Is Customer Service Your Best Brand Asset?

It could be argued that customer satisfaction, historically, is the domain of customer service teams. But in 2016, marketers said that customer satisfaction was their number one success metric (this from the latest State of Marketing report). Similarly, the second most pressing item on marketers’... Read More

Customer Service, Research

Feb 14, 2017 By Devon McGinnis

3 Ways to Show B2B Customers Some Love

Even if Valentine’s Day isn’t your favorite holiday, it can still serve as a reminder to show B2B customers some appreciation. But what exactly do your customers want? Don’t worry — it’s not chocolate and flowers. In a recent study, Salesforce Research asked more than 2,300 business buyers about... Read More

Customer Service, Research

Feb 10, 2017 By Devon McGinnis

7 Habits of High-Performing Customer Service Teams

Research from the newly published “Second Annual State of Service” report reveals some habits of high-performing service teams. Here are seven highlights to keep in mind to set your service team on the right track this year. But first, a quick note on the research: Salesforce Research provides... Read More

Customer Service, Research

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

New Research: Driven by Customers, IT Leaders Navigate Historic Change

New Research Shows Triple-Digit Growth for 4 Customer Service Tools

3 Inside Sales Lessons Learned from Top Teams: Adaptability, AI, and Analytics

4 Ways to Improve Customer Service with a Conversational Approach

40 Share-Worthy Sales Stats

4 Historical Presidential Quotes to Motivate Your Sales Team

Is Customer Service Your Best Brand Asset?

3 Ways to Show B2B Customers Some Love

7 Habits of High-Performing Customer Service Teams

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First