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Summer ’20 is now available to all customers globally!

Digital channels are more crucial than ever to deepen relationships with customers in today’s new way of working, and Salesforce’s new products and features are geared to help you do so, efficiently and effectively. Now, you can design and embed surveys across customer journeys to collect valuable customer feedback at each stage of the customer journey with Salesforce Feedback Management and optimize customer interaction and evolve sales rep strategies using High Velocity Sales: Einstein Call Coaching conversational intelligence. As customer service channels become crucial to managing ongoing business transitions, Service Cloud Voice enhances agent efficiency to improve customer satisfaction and give supervisors the insight they need into customer service trends.

These are only a few of the hundreds of new products and features going live with this release to support you through this time of change. See everything that’s new in Summer ’20 on the release website.

To learn how to leverage our newest innovations, alongside existing capabilities from across the Salesforce Customer 360 to better connect with your customers across digital channels, check out this video:

 

Take advantage of the Summer '20 release updates in these 5 ways

  1. Check out the top new features in each cloud with the Summer ’20 Release in a Box

  2. Take the Summer ’20 Highlights Trail to master use of new feature updates and earn a new badge

  3. Go in-depth on every feature update in the Summer ’20 Release Notes

  4. Watch the Summer ’20 Release Demo Videos for quick demos to see the new innovations in action

  5. Keep up to date on all the resources for Salesforce releases and join the conversation in the Release Readiness Trailblazers Community

Have ideas for product improvements? Post them on the IdeaExchange or vote for existing ideas so we can help maximize your impact with Salesforce. Read more about the Summer '20 release in our Newsroom.