I’m thrilled to share the news that Salesforce has been named a Leader in the Magic Quadrant for Digital Commerce for the fourth consecutive year. We are honored for the recognition. We believe our success is because of our trailblazing customers, who are at the center of everything we do. Salesforce has always been about bringing companies and customers together, and we are unrelenting in our commitment to helping our customers grow and see faster time to value by connecting with their customers in smarter ways..

What makes our customers successful? It starts with native artificial intelligence built into our commerce platform. Our AI-powered ecommerce solution gives you the power of both clicks and code to create innovative, premium experiences personalized across mobile, social, web, and more, meeting the complex needs of consumers and business buyers at every touchpoint. Commerce Cloud provides powerful search and merchandising capabilities as well as multi-national capabilities to help you quickly launch new countries and new brands.  We are also part of the world’s #1 CRM. Salesforce Commerce Cloud connects commerce to service, marketing, and sales channels with a complete B2C and B2B commerce platform. And we have a broad ecosystem of partners with pre-integrated solutions so that you can customize your site to your specific needs.

The Gartner Magic Quadrant report evaluates 13 vendors of digital commerce platforms to assist market, industry, and global leaders supporting digital commerce. “Gartner’s view of the digital commerce market is focused on transformational technologies and approaches delivering on the future needs of sellers and their customers.

Gartner defines a digital commerce platform as the core technology enabling customers to purchase goods and services through an interactive and self-service experience. The platform provides necessary information for customers to make their buy decisions, and uses rules and data to present fully priced orders for payment.”

According to Gartner, “Leaders demonstrate the ability to:

  • Provide depth and breadth of commerce functionality to include B2C and B2B.
  • Deliver commerce capabilities across multiple industries and business models.
  • Deliver commerce platforms that can scale up to support large transaction volumes and high levels of digital commerce GMV revenue.
  • Provide sales and support services both directly and through an ecosystem of application, services and integration partners.
  • Deliver additional application functionality that integrates with their core commerce platform.
  • Innovate, which is typically exhibited through technology updates to commerce platforms, new products and product functionality, investments inside and outside core digital commerce platforms, and customer programs that improve their customers’ ability to succeed.”

Leaders also have financial, technical and organizational viability, and they appear consistently on client evaluations of digital commerce vendors. They often set the competitive benchmark against which other vendors compare themselves.

We’re proud to be recognized as a Leader by Gartner. We are also proud of the success and innovation of our customers and partners around the world.

Check out the full report.


Gartner Magic Quadrant for Digital Commerce, Penny Gillespie, Christina Klock, Mike Lowndes, Sandy Shen, Jason Daigler, Yanna Dharmasthira 22 August 2019.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.