Service Cloud made its grand debut at Connections 2018, and we loved seeing all the attendees learn, grow, and connect around customer experience! We started right off the bat on Tuesday with sessions relevant to the B2C world on AI with a special emphasis on Einstein Bots, Self-Service, Digital Engagement, and Service Cloud Essentials. Everyone learned more about the changes happening in customer service, heard some compelling success stories, and got the scoop on the latest Service Cloud news.

On Wednesday Trailblazers from Wendy’s, e.l.f. Cosmetics, and DoorDash joined us in the studio for Salesforce Live to discuss how they use digital transformation to differentiate their brand with a distinctive customer experience. The panelists shared success stories about how they connected with shoppers and diners across multiple channels in a big way. Top companies edging out the competition by using new technology to help build customer loyalty and define their brand in this new digital era. Learn from their experience and watch today.

Wednesday night we rocked out at Wintrust arena, but not too late as we were up early on Thursday to deliver our keynote. The theme was moving service from transactions to transformation. Every touchpoint with customers is an opportunity to delight, drive purchase, gain loyalty, and create referrals. We demonstrated some of the latest Service Cloud innovations, such as Einstein Bots, Lightning Flows, and the next generation of digital engagement.We highlighted the latest news about LiveMessage expanding to more than twenty countries, and our launch of Service for Commerce. Missed it on Salesforce Live? You can still watch it today, learn how Trailblazers like Marriott and DoorDash are using the #1 B2C and B2B Service Platform to differentiate their brand and build lasting customer loyalty. Watch now

So there you have it: our Connections 2018 Service recap. To stay on top of everything Salesforce has to offer and make some new connections yourself, join the community of customer trailblazers at an event near you or register for Dreamforce Visit today.