I can picture it now: It’s July 4th and everyone is crowded around the grill or the ice chest.  Well, almost everyone.  For every Independence Day party, there’s probably someone stuck in the call center “keeping the lights on.”  It’s not the sales team, because none of their prospects are in the office.  It’s not marketing, because their listeners are out, too.  It’s someone in the IT department working 24/7 to make sure none of the systems in your service center break while the agents are out.  

But, does it need to be this way?  I’m afraid, yes.  I remember working weekends at my previous job to support an upgrade of an on-premise CRM solution (that may or may not be a competitor to Salesforce).  Was I even in IT or in the service center? No, I was in account management, but the company had to pay me overtime to run through a series of clicks to make sure nothing broke in my workflows involving our call center agents.

Not that I’m biased or anything, but Cloud Computing software is fundamentally different when it comes to upgrades and other key processes that may keep your IT staff in around the clock during a holiday.  Here are some top reasons why cloud computing enables you to spend more time grill-side this summer:

• Automatic Upgrades save you hundreds of hours each year

• Create custom fields in seconds instead of standing in a long IT line

• Transform your traditional call center into a social service hub

• Login from anywhere because the service console is browser based

Has on-premise software ever kept you from your social life? We want you to join the conversation by using #sos and #custserv hashtags on Twitter.