Mar 30, 2020
By
Heidi Robbins
Whether it’s a global issue like COVID-19 or a local emergency, businesses must have a crisis communication plan in place for their customers. This goes beyond minor adjustments to marketing messages. The plan must extend to customer service teams, your website, social channels, customer-facing...
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Customer Engagement,
Customer Service,
Marketing,
Best Practices,
Leadership,
Thought Leadership,
Leading Through Change