Marketing Week's 100 Disruptive Brands is highlighting those that are placing the customer at the heart of innovation. But what makes a 'disruptive brand'?...
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We talked to Christopher Coleman, Head of Multi-Channel Sales & Development at Virgin Media, about what a connected customer experience means for them...
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Smart companies are automating their business processes with the help of mobile apps, delivered from a secure, centralised platform. And here's why......
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The age of the customer has arrived and the businesses that don’t keep up by delivering great customer experience will fall quickly behind...
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Companies famous for customer service have one thing in common: they give their service agents the power to solve problem. Here are 7 ways to empower yours...
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CRM systems can help you track sales opportunity through every step of the funnel. This post explains how that can benefit your B2B company...
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I can happily use an app for months but the minute it no longer meets my needs it is banished. Such is the life of a modern app. How does this translate to a robust enterprise application strategy though? ...
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Solution Engineers, Presales, Solution Consulting, Sales Engineers or Sales Consultants. Call them what you will, I call them creative geniuses...
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