Elevator manufacturer KONE is using AI from Salesforce and IBM to transform its product-oriented business into a real-time service business – with the customer at its core...
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We asked Dr. Howard Lightfoot of Cranfield University, what servitization means, and why it’s becoming such a competitive priority for manufacturers...
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Customers expect field service agents to be fast and proficient. Elevate your first-time fix rate and customer experience by avoiding these common mistakes...
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Brilliant field service is all about connected customer experiences. Sadly, such connected field services are far from the nom today. But not for long......
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Industry 4.0, or the Fourth Industrial Revolution, is set to revolutionise the manufacturing and production industry. But what does it really mean for your business?...
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