STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

Business automation can help SMEs drive productivity and empower the workforce. Here’s where to start.

Building Bridges with Data - How to successfully close the Data Gap.

data culture

Building Bridges with Data - How to successfully close the Data Gap

Real-world examples of how companies have successfully bridged data gaps with the help of Tableau products and know-how.

Discover

What the 2022 Peak Shopping Season Results Say About 2023

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Holiday shopping season results are changing. We dive into consumer behaviour to see what we can expect in the future.

Discover

Apr 27, 2020 By Salesforce EMEA

Time to Support Women Back into the Workplace

In Switzerland, we have recently launched the ‘Bring Women Back to Work’ initiative and now, more than ever, we’re encouraging our partner network to get on board and become part of a growing community of like-minded businesses. ... Read More

Salesforce Ohana, Leading Through Change, Future of Work, Equality

Apr 17, 2020 By Salesforce EMEA

Deloitte Predicts 4 Scenarios for the Outcome of the COVID-19 Pandemic

Since the advent of the COVID-19 pandemic, life has changed dramatically for individuals and businesses all over the world. Experienced scenario planners, such as Peter Schwartz, are trained in the science of scenario planning- thinking about the unthinkable in a structured, balanced, careful way.... Read More

Future of Work, CEO, Leading Through Change, Leadership, Artificial Intelligence, Work.com

Apr 14, 2020 By Salesforce EMEA

5 Ways Technology Teams Can Deliver A Better Customer Experience Now

Business priorities have shifted from playing offense to defense. It is a critical time to focus on helping customers extract value from your products and services. That’s why your technology team needs to do all they can to leverage existing Salesforce products to improve the customer experience... Read More

Customer Experience, IT, Leading Through Change

Apr 09, 2020 By Salesforce EMEA

How Retailers Are Supporting Shoppers Amidst the New Normal

This is a defining moment in retail. With COVID-19 creating a national emergency, the majority of people are staying at home. The result is a massive spike in demand for groceries and other household essentials alongside widespread concerns about safety from both customers and employees. Retailers... Read More

Commerce, Leading Through Change, Retail, Customer Engagement

Apr 09, 2020 By Salesforce EMEA

Small Businesses Are There for Us – Now They Need Us More Than Ever

We are currently facing a rather challenging time. It has made me reflect on the many things we take for granted. And everything that once made our lives easier, from office space or public school for our children, to the convenience and dependability of small businesses. There’s the restaurant you... Read More

Small Business, Leading Through Change

Manufacturing Cloud: overview of a new product for manufacturers – Salesforce blog

Apr 03, 2020 By Salesforce EMEA

Work from Home with Quip for Free!

If you and your team are working from home to help prevent the spread of coronavirus, Quip can help.... Read More

Leading Through Change, Business as a Platform for Change, IT, Collaboration, Future of Work, Small Business

Mar 25, 2020 By Polly Sumner

How to Maintain Customer Relationships While Working Remotely

My job is to ensure every customer gets the most value out of Salesforce, but my passion is establishing and building trust. As the Chief Adoption Officer, I spend more than half my time meeting with customers all around the world. It’s that face-to-face interaction that helps me help them. On any... Read More

Digital Transformation, Leading Through Change, Sales, Sales Cloud

Mar 25, 2020 By Steve Schwartz

Building a COVID-19 Resource Page: Tracking the Virus Through Actionable Data

We know during this global pandemic that trusted, and timely information is essential to making decisions for your employees, loved ones, customers, and community. That’s why Tableau and Salesforce have launched a free resource page with data and visualizations on the novel coronavirus and the... Read More

Business as a Platform for Change, Salesforce Ohana, Analytics, Leading Through Change

Mar 25, 2020 By Stephanie Buscemi

Helping Business Manage Through Crisis

In this time of tremendous global challenge and continued business transformation, we’ve created Leading Through Change, a series for both senior executives, small business leaders, and those in between. Our goals are simple: 1. to provide thought leadership, tips, and resources from Salesforce and... Read More

Business as a Platform for Change, CEO, Collaboration, Customer Experience, Leadership, Strategy, Leading Through Change

STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

data culture

Building Bridges with Data - How to successfully close the Data Gap

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Time to Support Women Back into the Workplace

Deloitte Predicts 4 Scenarios for the Outcome of the COVID-19 Pandemic

5 Ways Technology Teams Can Deliver A Better Customer Experience Now

How Retailers Are Supporting Shoppers Amidst the New Normal

Small Businesses Are There for Us – Now They Need Us More Than Ever

Work from Home with Quip for Free!

How to Maintain Customer Relationships While Working Remotely

Building a COVID-19 Resource Page: Tracking the Virus Through Actionable Data

Helping Business Manage Through Crisis

Editors' Picks

Innovation is Everywhere: Salesforce Germany’s Investment in the Future of the Tech Ecosystem

What are Customer Needs? An 8-step Strategy for Discovering What the Customer Wants

Empowering Our Customers to Succeed in a Changing Data Privacy and Residency Landscape

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

STATE OF SERVICE

Future of Customer Service is Personalised

Get our bi-weekly newsletter for the latest business insights.

small business

data culture

SHOPPING INDEX

Editors' Picks

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

Future of Customer Service
is Personalised