360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Oct 11, 2016 By Celia Bass

User Adoption: Your Route to Success with Salesforce.

As an Education Architect in EMEA, I often hear people say, “We don’t need a user adoption plan, our project is already well-organized and will be easy to implement.” Although you may think this is true, let me share a story about why user adoption IS critical to your success with Salesforce - no... Read More

Cloud, Learning

Sep 27, 2016 By Barbara Campos

Things Just Turn Out the Way They Were Meant to Be: My Journey to Becoming a Salesforce Instructor

One of our Senior Instructors, Barbara Campos, shares with us how she came to be part of the Salesforce world and what “teaching” really means to her. As a child, (and also later as a young adult, I must confess) I had never been quite sure what I wanted to be when I grew up. There were a couple of... Read More

Cloud, Learning

Sep 20, 2016 By Brian Richardson

5 Strategies to Become an Email Marketing Ninja—And How to Make a Great Cup of Tea!

My path into the world of software training was not a direct one. I started out in sales enablement, then jumped feet-first into training customers on social media programs before landing in teaching them how to use email to build successful customer journeys. It was here that I found I had... Read More

Marketing, Learning

Sep 08, 2016 By Simon Connock

My Experience of the Other Side of the Desk: Training for the Trainer

As an instructor for Salesforce University, I (like all my colleagues) love to teach. Nothing beats the buzz you get from spending a few days working with a bunch of inquisitive and enthusiastic students, then sending them home with the tools they need to do their jobs and enhance their careers. So... Read More

Cloud, Learning

Aug 30, 2016 By Christina Major

Why You Should Get Your Training On Before the Main Event Starts

It has been almost 10 years to the day since I first participated as a Salesforce University Instructor in THE biggest Salesforce event of the year in San Francisco. I had heard wondrous stories about amazing keynotes, cool activities, and exciting learning opportunities, including the Hands-On... Read More

Cloud, Learning

Aug 22, 2016 By Deborah Handforth

Is Learning Salesforce as Simple as Making Pancakes?

Imagine you are teaching someone to make a pancake. You could tell them the steps or give them a recipe, but will they learn and remember what they are supposed to do, or simply file the recipe away for another day? To truly learn, you’d want to try to make the pancakes yourself and understand the... Read More

Cloud, Learning

Aug 16, 2016 By Jenn Romaniszak

My Salesforce Certification Journey: From Art, To Job, To Career, To Vocation

In this blog series, we share people’s incredible Salesforce Certification stories. After getting her BA in Sculpture, Jenn went from having five-part time jobs to building a career as a Salesforce Consultant. Now 5x certified, she shares her Salesforce story with us. When I graduated high school,... Read More

Careers, Cloud, Leadership, Learning

Aug 09, 2016 By Wendy Braid

I Was the First Woman in the U.S. to Become Salesforce-Certified and #5 in the “First 500” Certification Club

In this blog series, we share people’s incredible Salesforce Certification stories. Wendy Braid, Salesforce University Certified Master Instructor, tells us how she was first in line to become Salesforce Certified when the exam program was introduced back in 2008. I started my Salesforce journey... Read More

Careers, Cloud, Learning

Aug 02, 2016 By Becka Miller

My Journey from School Secretary to Salesforce Consultant and Houston Pardot User Group Leader

In this blog series, we share people’s incredible Salesforce certification stories. Becka Miller became a middle school secretary so she could have the same hours as her three children: Samantha, Hannah, and Erin. As they got older, and with lots of encouragement from her Salesforce-experienced... Read More

Cloud, Learning

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

User Adoption: Your Route to Success with Salesforce.

Things Just Turn Out the Way They Were Meant to Be: My Journey to Becoming a Salesforce Instructor

5 Strategies to Become an Email Marketing Ninja—And How to Make a Great Cup of Tea!

My Experience of the Other Side of the Desk: Training for the Trainer

Why You Should Get Your Training On Before the Main Event Starts

Is Learning Salesforce as Simple as Making Pancakes?

My Salesforce Certification Journey: From Art, To Job, To Career, To Vocation

I Was the First Woman in the U.S. to Become Salesforce-Certified and #5 in the “First 500” Certification Club

My Journey from School Secretary to Salesforce Consultant and Houston Pardot User Group Leader

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First