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Have you ever rushed like mad to make it to the airport on time, only to show up at your gate to find that your flight is delayed and now you have two hours to kill? What happened to that mobile alert you were supposed to get?
Or how about when you order rush shipping of Astro swag to arrive in time for your trip, only to have it get lost in the mail? And now — perish the thought — you only have Cody bears to hand out to conference attendees.
These are exactly the type of frustrating experiences that travel, hospitality, and transportation companies try NOT to put their customers through. In fact, successful companies in these industries strive for exactly the opposite: frictionless, reliable experiences that inspire loyal customers and brand preference.
If you’re planning to attend Dreamforce ‘18, you’ll find all the advice, insights, and practical tips you need to pursue that perfect customer experience. Be sure to check out our Trail Map for a day-to-day breakdown of the travel, transportation, and hospitality highlights we have planned, from candid talks with Salesforce customers about how they’re tackling real-world challenges to intimate networking parties where you can swap tips with peers.
If you want a quick sound bite, watch this ‘Inside Dreamforce '18: Travel, Transportation & Hospitality’ clip where I talk you through what’s in store, and read on for my can’t-miss recommendations to help you navigate Dreamforce like a pro.
Join us in the Dreamforce Campground to learn how Marriott uses artificial intelligence to personalize travel options, offer real-time recommendations, and provide seamless guest services. Stop by for our Fireside Chat: High Tech to Deliver High Touch Service with Marriott to learn how they’re delivering personalized service across their 5,700 global properties. Plus, there’s a wonderland of demo stations to explore.
Discover the innovations powering the same-day-delivery revolution during our transportation and logistics keynote, Delivering Seamless Shipper Experiences. We’re incredibly excited to have our customers Maersk and Saloodo! Powered by DHL join us on stage to share (and demo) how they’re using the Internet of Things (IoT), blockchain, and shipper-carrier marketplaces to create seamless shipping experiences for their customers. Mark your calendars, this one is a must-do!
Attend theTransforming Property and Reservation Management breakout session to hear how Trailblazers in hospitality and travel like Hilton, Avis, and AirAsia are transforming property and reservation management. You’ll see live demos of how they’ve updated their reservation system for an optimal experience from both the guest-agent and franchisee-franchisor perspectives.
Come to our transportation and logistics session, Shipping in the Age of the Customer, and hear how DHL LifeConEx and Redwood Logistics are innovating to show customers, vendors, and end-consumers where their shipments are, service them better with chatbots and voice assistance, and provide transparency with blockchain and IoT. And of course, we’ll be bringing it to life with live demos.
Salesforce throws one heck of a party! Join us for a customer appreciation happy hour on Tuesday evening at Southside Spirit House for top-shelf food, drinks, and industry networking. Only two blocks from the Dreamforce campus, you won’t want to miss it.
We can’t wait to host all our travel, tourism, hospitality, and logistics Trailblazers in San Francisco next month. In the meantime, we wish you bon voyage and safe travels as you get ready to embark on your journey to San Francisco. We look forward to seeing you for the most exciting, inspirational Dreamforce yet!
