Calling all Trailblazers around the world!
Experience all the fun, innovation, and giving back on the road with the Salesforce World Tour! The best part? You can experience it from wherever you are. Join us on Wednesday, April 4, on Salesforce Live for an exclusive front row seat to all the action and watch live coverage all day.
Don't miss a minute of the top content from the event, from anywhere, your phone, your table, and from the comfort of your couch:
10:00 a.m. - 11:20 a.m. ET
Main Keynote: "We Are All Trailblazers" With Tony Prophet, Chief Equality Officer
We’re in the midst of the Fourth Industrial Revolution–an incredible wave of innovation with technology transforming our daily lives. Behind these new technologies are customers demanding smarter, faster, and more personalized experiences.
Today, you’ll hear how customers can use the Customer Success Platform to create connected customer experiences, learn new skills, innovate at their companies, and shape the future. Tony Prophet, Chief Equality Officer, will talk about how brands like T–Mobile, adidas, and 21st Century Fox are using the latest Salesforce innovations–including Trailhead, Einstein AI, Lightning, and IoT–to blaze a new trail to customer success.
12:30 p.m. - 1:00 p.m. ET
Marketing Cloud: Trailblazing in the Age of Intelligent Marketing
Join Salesforce Marketing Cloud to hear how trailblazers from Sierra Club, Fidelity, and Hotels.com use the #1 marketing platform to deliver personalized journeys that connect marketing to commerce, sales, and service, and win the hearts, minds, and loyalty of consumers. See the latest techniques for orchestrating data, mobile, social, and artificial intelligence to raise the bar on consumer engagement and grow your brand. Be inspired, gain insight and get ready for the age of intelligent marketing.
1:30 p.m. - 2:00 p.m. ET
How to Sell Smarter with the New Sales Cloud
Think Salesforce is only about managing your accounts and opportunities? Think again. Find out how you can now use the World's #1 Sales Platform to manage every customer touchpoint, from lead to loyalty. You will also learn how easy it is for your sales team to use artificial intelligence to sell smarter and hear from other customer Trailblazers who are taking advantage of huge opportunity around AI.
2:30 p.m. - 3:00 p.m. ET
Transform Your Service with the #1 Service Platform
Customer expectations continue to rise. Customer service organizations must respond by empowering every employee with the skills and tools of the future, engaging customers across every channel, and elevating the role customer service plays in creating opportunity and driving growth. See the latest innovations, such as Lightning and Einstein for Service, and see how Trailblazers like KONE and DoorDash are using the Service Cloud Platform to differentiate their brands.
3:30 p.m. - 4:00 p.m. ET
Lightning Platform: The Fast, Easy & Fun Way to Build Apps & Empower Everyone
The Fourth Industrial Revolution is transforming the way we live and work but it's also driving massive demand to deliver new applications and experiences. To keep up with the pace of change, IT and business leaders are reimagining their partnership and building apps faster than ever before with visual development tools, open frameworks and managed services that empower everyone from business users and admins to professional developers. Join us to learn what top Salesforce customers are building on the Lightning Platform to go beyond CRM and transform all kinds of critical business processes into modern apps.
Planning to attend in person? Be sure to use our Snapchat geofilters!
Watching from home? We’ll be bringing you a highly immersive experience for Salesforce World Tour on all our social channels. Be sure to follow Salesforce and Dreamforce on Snapchat, Instagram, Twitter, and Facebook to get behind-the-scenes content, tours of the Campground floor, discussions with thought leaders, and more. You might even get to see some of your favorite Salesforce mascots.
Be sure to follow the conversation on Twitter with #SalesforceTour!
You can also ask questions or make comments on Twitter and get real-time responses. From the comfort of your couch, get access to keynotes, live engagement, and more. The keys to customer success await you online.
In Washington DC, we will continue to support and encourage kids to learn, grow, and code. On site, we will have 6 students from MacFarland Middle School where they will learn about the UN Sustainable Development goals and basic coding skills, alongside staff from Urban Institute. We have partnered with Salesforce.org customer Urban Institute to help demonstrate the importance of the Sustainable Development Goals as they relate to Urban Institute's mission. Learn more about the Urban Institute and how you can get involved in their mission here.