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Calling all Customer Trailblazers! Salesforce is taking fun, innovation, and giving back on the road with the Salesforce World Tour–and the best part? You can experience it from anywhere! Join us Wednesday, May 31, on Salesforce Live for a front row seat to watch live coverage all day long.
Don't miss a minute of the top content from the event, from anywhere, even your couch:
Keynote Pre-Show: Salesforce World Tour Boston
For the past 18 years, we’ve been opening the door to the future for our customers, helping them deliver customer success in this rapidly evolving digital age. At this Keynote Pre-Show, you’ll hear how customers and one of our partners are using the Customer Success Platform to connect with their customers in a whole new way. You’ll learn firsthand from leading executives how they are transforming their companies with Salesforce to accelerate growth and innovate faster. This will be followed by entertainment leading into the Keynote.
10:00 a.m. - 11:30 a.m. EDT
Main Keynote: "Become A Trailblazer" with Keith Block and Special Guests
In our Keynote “Become a Trailblazer” with Keith Block, Vice Chairman, President and COO at Salesforce and special guests, we will share how artificial intelligence and the latest tech trends are redefining the customer experience for companies of every size and across every industry. You’ll learn firsthand how companies are transforming their businesses with Salesforce to work smarter, and innovate faster than ever before.
Get ready for this awesome keynote by learning about one of our key values, Equality: Cultivate Equality at Work.
1:00 p.m. - 1:40 p.m. EDT
Salesforce for IT: Build Smart Experiences People Love
Technology is transforming how we work and live today. The Cloud, Apps, Mobile and AI have revolutionized the way we connect with the world, and your customers and employees now expect a smart and connected experience. But many IT teams are challenged with a lack of developers to build new solutions and are held back by legacy systems and infrastructure. How will you stay ahead? Join us to hear how leading customers are using visual development tools, open development frameworks and machine learning to empower users, admins and developers to work smarter together and transform how IT operates. Learn how to build apps faster, and earn a Trailhead badge before this session: Build Apps Fast with Salesforce.
2:00 p.m. - 2:40 p.m. EDT
Salesforce for Service: Transform the Customer Experience with Smarter Service
Once considered a cost center, customer service has become the key driver of Customer Experience and is looked upon to deliver more value to the business—with fewer resources. In today's digital world, your customers are more connected and mobile than ever before, and they expect a low-effort, personalized experience with every service conversation. Join us to hear how leading companies are disrupting their industries with Salesforce for Service by using intelligence to power every service conversation and transform the customer experience.
Have all the background before the you watch the session by earning a Trailhead badge: Keep Customers Happy with Service Cloud.
3:00 p.m. - 3:40 p.m. EDT
Salesforce for Marketing: The Smartest CRM for 1-to-1 Customer Journeys
Marketing is the sum of all interactions with your brand. In a world where customer experience is king, relevant and contextual interactions are the keys to the kingdom. Join us to discover an evolution in marketing that puts the customer at the center of every experience with your brand -- from awareness and acquisition, to retention. Hear how the world’s most innovative companies are getting smarter and more predictive about their customers, creating seamless 1-to-1 customer journeys.
Want some background? Earn a badge, be prepped for the session: Personalize Your Customer Journey with Marketing Cloud.
4:00 p.m. - 4:40 p.m. EDT
The cloud has ushered in a new era where instead of focusing on downloads and form completes, we must now obsess around building engaging experiences that drive engagement with millions of users resulting in billions of interactions across every device. Join the Salesforce for Developers breakout to learn how to build modern engaging applications that people love by building apps faster, smarter and together with your team. Just getting started as a Salesforce Developer? Take this Trail to get a foot up in your journey: Developer Beginner.
We’ll be bringing you a highly immersive experience for Salesforce World Tour on all our social channels. Be sure to follow Salesforce and Dreamforce on Snapchat, Instagram, Twitter, and Facebook to get behind-the-scenes content, tours of the Campground floor, discussions with thought leaders, and more. You might even get to see some of your favorite Salesforce mascots.
You can also ask questions or make comments on Twitter and get real-time responses. From the comfort of your couch, get access to keynotes, live engagement, and more. The keys to customer success await you online.
