Business software review site G2 Crowd, read monthly by more than 900,000 software buyers, issued its latest G2 Crowd Spring 17 CPQ software report. It highlights the best products for Configure, Price, Quote software for business professionals. We’re happy to share that G2 Crowd has named Salesforce CPQ the leader, earning top marks in customer satisfaction and market presence.
The report ranks 16 products to help purchasers in their Configure, Price, Quote software selection process. The Grid™, which is created from G2 Crowd’s software review platform, factors in customer satisfaction reported by authenticated users and vendor market presence determined from social and public data to rank products.
According to the report, Salesforce CPQ has been named a Leader based on receiving a high customer satisfaction score and having a large market presence. 88% of users rated us 4 or 5 stars, 78% of users believe we are headed in the right direction, and users said they would be likely to recommend Salesforce CPQ at a rate of 83%.
When looking at vendors, Salesforce was the clear customer satisfaction leader in the report—receiving a customer satisfaction score of 96. That score well outpaced the satisfaction scores of other similar solutions, including Apttus CPQ at 85, Oracle CPQ Cloud (BigMachines) at 43, and Callidus Cloud at 27. And when looking at the sheer number of reviews received, we blew past the competition with 256, which is more than 200% above the nearest product. This tells us that not only do our users enjoy the solution, they go out of their way to let the world know.
We also ranked highest amongst our competitors in functional areas including meeting requirements, ease of use, quality of support, and others.
Salesforce CPQ automates the process from quote to cash, so sales can close business faster. We help eliminate operational inefficiencies and revenue leakage so you can maximize growth. We hit the ground running when the solution was first released and we work really hard to earn our customers' trust every day. It's a blessing to see that the work is paying off. It doesn't stop, however. You can rest assured we aim to stay on the top of the list and get even better for the foreseeable future.
To see user reviews and why we rank as the leader in G2 Crowd’s Spring 2017 Grid for CPQ, you can view the full report here.