Calling all Customer Trailblazers! Salesforce is taking fun, innovation, and giving back on the road with the Salesforce World Tour–and the best part? You can experience it from anywhere! Join us Tuesday, May 2, on Salesforce Live for a front row seat to watch live coverage all day long.

Don't miss a minute of the top content from the event, from anywhere, even your couch:

9:45 a.m. - 10:00 a.m. EDT
Keynote Pre-Show: Salesforce World Tour NYC

For the past 18 years, we’ve been opening the door to the future for our customers, helping them deliver customer success in this rapidly evolving digital age. At this Keynote Pre-Show, you’ll hear how customers and one of our partners are using the Customer Success Platform to connect with their customers in a whole new way. You’ll learn firsthand from leading executives how they are transforming their companies with Salesforce to accelerate growth and innovate faster. This will be followed by entertainment leading into the Keynote.

10:00 a.m. - 11:30 a.m. EDT
Main Keynote: "Become A Trailblazer" with Amy Weaver, Tony Prophet & Special Guests

Start your day with our main keynote, led by Salesforce President, Legal and General Counsel, Amy Weaver, and Chief Equality Officer, Tony Prophet. Learn more about the Year of Einstein and be the first to hear our big announcements.

1:00 p.m. - 1:40 p.m. EDT
Salesforce for Sales: Transform Sales from Lead to Cash

In today’s competitive environment, sales teams must connect with customers in new ways and become Sales Trailblazers to achieve sales success and develop deeper customer relationships. Companies must empower every sales rep to sell smarter, sell faster and sell the way they want to drive maximum sales productivity. Join Salesforce leaders and special guests to learn how Salesforce for Sales helps companies drive revenue from prospect to advocate. Learn about the latest Salesforce technologies and best practices you can use to maintain your sales edge.


2:00 p.m. - 2:40 p.m. EDT
Financial Services Keynote: Get Smarter in the Age of the Customer

The financial services industry faces a loyalty crisis, with only 55% of customers saying they are likely to stay with their bank for the next six months. Convenience is the new loyalty and pioneering firms are using a new technology, artificial intelligence (AI), to create differentiated, convenient experiences. In an era of changing customer preferences, increased competition, and a tsunami of regulatory change, now is the time for financial services firms to compete using intelligence-driven strategies to power customer journeys, self-service communities, and compliance processes.


3:00 p.m. - 3:40 p.m. EDT
Salesforce for Service: Transform the Customer Experience with Smarter Service

Once considered a cost center, customer service has become the key driver of Customer Experience and is looked upon to deliver more value to the business—with fewer resources. In today's digital world, your customers are more connected and mobile than ever before, and they expect a low-effort, personalized experience with every service conversation. Join us to hear how leading companies are disrupting their industries with Salesforce for Service by using intelligence to power every service conversation and transform the customer experience.

4:00 p.m. - 4:40 p.m. EDT
Einstein: AI in the Salesforce Platform

Artificial Intelligence (AI) is the next great technology disruption transforming how we live and work. Salesforce Einstein is the first comprehensive AI platform for CRM, making the world's #1 CRM the world's smartest CRM. Join some of Salesforce's most innovative customers to see how they're getting smarter and more predictive about their customers with Einstein.

Experience Live Social Content

 

We’ll be bringing you a highly immersive experience for Salesforce World Tour on all our social channels. Be sure to follow Salesforce and Dreamforce on Snapchat, Instagram, Twitter, and Facebook to get behind-the-scenes content, tours of the Campground floor, discussions with thought leaders, and more. You might even get to see some of your favorite Salesforce mascots.

You can also ask questions or make comments on Twitter and get real-time responses. From the comfort of your couch, get access to keynotes, live engagement, and more. The keys to customer success await you online.

Giving Back from Anywhere!

Salesforce.org is supporting Girl Scouts of the USA at the World Tour NYC. The Girl Scouts of the USA builds girls of courage, confidence, and character, who make the world a better place. The Girl Scout troop present at World Tour NYC used the 'Build a Lemonade Stand App' workshop on Salesforce's Trailhead platform to develop STEM skills and learn the basics of entrepreneurship. They will use the app they have built to track inventory as they distribute refreshing lemonade. The best part? For every cup of lemonade distributed, Salesforce.org will donate $1 to the Girl Scouts of the USA. Check out the Salesforce Facebook page to see these change-makers in action.