What if you could automate company processes and see not only increased productivity, but also a three-figure return on investment (ROI)? Although it may sound too good to be true, a new study by Nucleus Research shows it’s entirely possible.

The subject of the study was Talent Plus, an internationally recognized talent assessment firm. While the company was already using salesforce.com tools to manage sales and collaboration, things like assignment of work and the handoffs between steps in a project were still being handled manually via email and spreadsheets.

Talent Plus knew it could be more efficient with these processes. In addition, the company wanted a way to empower its 140 employees to not only be more productive, but to also take active ownership of their work. Using the Salesforce Force.com platform and Jitterbit, Talent Plus built a new workflow management system.

The custom application, still used today, manages the assignment, tracking, and delivery of its selection assessment deliverables to clients. Analytics and dashboards have been implemented in the app, so workflows can be studied in real-time. Talent Plus’s annual ROI on the new system is a staggering 651%.

Here are three additional benefits from the implementation:

1. Increased Productivity

Now that employees can see the type of assignments that need to be completed, and volunteer for these tasks, more work is being accomplished in the same amount of time. The four associates who were previously responsible for assigning various duties have now been redeployed to client delivery activities.

2. Accelerated Fulfillment

Thanks to improved workflows supported in the new application, Talent Plus has reduced the time for major service delivery fulfillment by almost 60%. This new speed of service has also resulted in greater client satisfaction, not to mention faster billing.

3. Greater Visibility

Now that Talent Plus has integrated their original Salesforce tools, the new Force.com application, and their proprietary business system, account information is available to associates in a much more meaningful way. This has resulted in better business decision making.

To read the complete Nucleus Research salesforce.com Talent Plus ROI Case Study, click here or click the button below.