Today, we’re excited to announce that salesforce.com has entered into a definitive agreement to acquire GoInstant, the leader in helping companies connect with customers through shared web experiences.

The GoInstant team and technology are a perfect fit for salesforce.com. We enjoy a shared vision for improving business by helping organizations connect more easily with customers, fans and followers inside and outside their company. With more than 100,000 customers, salesforce.com is leading the shift to the social enterprise – helping businesses around the world leverage social, mobile and open cloud technologies to put customers at the heart of their business.

Salesforce.com is committed to investing in the GoInstant technology and team. I talked with Parker Harris, EVP, Technology and he said, “The GoInstant team has built incredibly sophisticated technology. We will help them scale and grow so that social enterprises everywhere can engage with and delight customers in totally new ways.” 

We believe there is tremendous potential for social enterprises to benefit from what the GoInstant has built, particularly when combined with salesforce.com’s industry-leading social, mobile, and open apps and technology.

We look forward to working with the GoInstant team and to all of the great, shared experiences we’ll be able to build together.

Marcel LeBrun
SVP, Salesforce