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Salesforce.com has launched a new release of our Premier Success Plans.  In this new release, we have made significant enhancements directly targeted to your success with Salesforce.

Lifetime Success with Salesforce

  • Added success resources, programs and tools including release readiness webinars and Premier Success chatter groups to help you drive greater user adoption and productivity.
  • Launched new courses and customizable training templates, expanding on our already 100+ online courses to make your employees more productive.

The Right Help at the Right Time

  • Improved initial response from 2-hours to 1-hour on critical issues for faster problem resolution.
  • Enhanced  triaging to get your cases to the right experts more effectively.

Success in Your Language

  • Introduced localized support and training site in Japanese, French, German, Spanish, and Italian.
  • Started local language support during EMEA business hours in French, German, Spanish, and Italian.

Our customers with Premier Success tell us they achieve greater business value and have 80% higher return on their Salesforce investment.  To learn more about Premier Success, visit the Premier Success website on Salesforce.com.  If you have any questions, please comment below.