Salesforce & YouGov surveyed 2,000 UK consumers to examine attitudes to customer experience, it’s evolution, and the areas businesses need to focus on...
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Expect to be immersed in customer centricity, Brexit affairs, and digital transformation. Here are my top 4 “must sees” for Retail Week Live 2017 in London...
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Now the dust has settled from NRF's Big Show 2017, I wanted to analyse the common themes running through the event, and how they impact us here in the UK...
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New Connected Retail Banking Report highlights three areas of interest for companies that are looking to stay ahead in the Age of the Customer...
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Digital was supposed to ensure survival through tough times and for the future – but that future is at risk. Why – and what can retailers do about it?...
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Retailers are again getting to know their customers as individuals. But are we creating hidden risks by not doing the same for our employees?...
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![[Infographic] Connected UK Customer Experience](http://www.salesforce.com/content/dam/blogs/uk/2017/SFWT/uk-connected-customer-experience-600.jpg)
