Jim is Executive Vice President, Customer Support at Salesforce. His approach is to move fast and apply user-obsessed product management, design thinking, and modern technology to help drive experience innovation. Connect with him on LinkedIn.
One of my favorite museums in the world is Churchill War Rooms, which is the underground bunker complex where Churchill and his staff ran war operations, safe from the bombs that pummeled the ground above. In the midst of the crisis, engineers had to reinforce the ceiling to ensure bombs could not...
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