Nipun Sharma

Nipun is a Service Cloud Specialist at Salesforce, part of the Solution Engineering team. He has more than 13 years of experience in designing and delivering CRM solutions for companies across the globe. He has a keen interest in helping companies leverage innovative technologies in transforming their customer and employee experiences. He is also an avid football fan and loves reading in his pastime.

Sep 17, 2020 By Nipun Sharma

Revisiting your Customer Service KPIs: Going Beyond CSAT

Which customer service KPIs other than CSAT scores can provide a holistic picture of your service team’s performance? Find out on our blog.... Read More

Service Cloud, Customer Engagement