The key to the new climate is data, and the businesses that use it the best will be the ones that triumph in a rapidly changing world. Read our latest blog to see how to become a data-driven business by leveraging technologies and empowering the workforce....
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Today’s connected customer is increasingly digital-first and making use of every possible channel. Does your brand’s omnichannel strategy deliver? ...
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In this post, we explore both the key global market trends and the Belgium experience as viewed through the lens of our fourth State of the Connected Customer report. ...
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The digital imperative is even more pressing in the light of recent crises, so it’s essential for businesses to use technology to meet customer expectations. Find out more about it here....
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Field service organisations need customer-centricity and empathy at scale for greater agility and innovation at the customer point of need. IDC and Salesforce have recently commissioned a new report that looks at the new CX focus for field service delivery....
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The 4th State of the Connected Customer report examines what customers expect in the new normal. Find out how you can give customers the digital-first convenience they demand....
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Artificial intelligence is blazing brave and exciting paths towards the future. Check out our latest blog to see how AI for small businesses is helping companies to work smarter – and why creating AI-powered apps is easier than you think....
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Download this new InfoBrief by IDC and Salesforce to understand how businesses can transform field service into lifetime customer value and deliver superior experiences for field engineers, their supervisors and customers alike....
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