Jul 30, 2021 By Salesforce EMEA

The Essential D2C Checklist for Consumer Goods Companies

Learn why consumer goods companies are racing to meet changing buyer expectations by investing in direct-to-consumer (D2C). Use this D2C checklist to create the ultimate shopper experiences. ... Read More

Commerce, Customer Engagement

Jul 28, 2021 By Salesforce EMEA

Four Fundamentals of Delivering a Great Customer Experience

Learn four ways in which two inspirational leaders underpin success and a great customer experience in today’s challenging environment. Read on to uncover tips from Elke Laeremans, CIO/COO at Belgian shoe company Torfs, and André van Troost, CEO at Dutch farming robotics company Lely.... Read More

Digital Transformation, Sales Cloud, Marketing Cloud, Customer Experience, Thought Leadership, Commerce Cloud

Jul 26, 2021 By Salesforce EMEA

Explore a New Era of Customer Expectations in South Africa

Learn how business buyer and customer expectations in South Africa are changing after a year of social and economic disruption.... Read More

Reports & Dashboards, Industry Report, Customer Experience, Customer Engagement

Jul 20, 2021 By Salesforce EMEA

Top 5 Key Performance Indicators (KPIs) for Customer Service in the UAE

Decision makers in the UAE are leading the global field in customer service provision. Learn from their top KPIs for customer service reps in the UAE.... Read More

Reports & Dashboards, Industry Report, Customer Service, Customer Experience, Service

Jul 15, 2021 By Salesforce EMEA

5 Reasons You Need to Watch Salesforce Live: Middle East

Missed Salesforce Live: Middle East? Catch the digital ideas and inspiration your business needs to succeed from anywhere – available on demand.... Read More

Future of Work, Events, Customer Engagement, Thought Leadership

Jul 13, 2021 By Salesforce EMEA

How Has the Battle for Customer Loyalty Changed in Poland?

Has customer loyalty and business buyer expectations changed in Poland? Yes. A lot. And here’s how. ... Read More

Customer Satisfaction, Customer Engagement, Customer Experience, Reports & Dashboards

Jul 12, 2021 By Salesforce EMEA

5 Ways To Successfully Create a Customer Experience Strategy

Three digital leaders reveal the customer experience strategies they’ll be using in 2021 and beyond. Create your customer experience strategy today! ... Read More

Customer Experience, Platform, Digital Transformation, Leading Through Change, Thought Leadership, Customer Success

Jul 09, 2021 By Salesforce EMEA

5 Reasons You Need To Watch Salesforce Live: Poland On-Demand Right Now!

Watch Salesforce Live: Poland on-demand videos and explore the best ways to adapt your businesses to succeed from anywhere.... Read More

Events, Digital Transformation, Customer Engagement

Jul 08, 2021 By Salesforce EMEA

Why Service Leaders Must Close Technology Gaps Exposed by COVID-19

To see how service leaders are surviving in the new normal, we surveyed over 7,000 customer service pros from 33 countries and 6 continents. Check out our latest blog to see how to close the gap.... Read More

Leading Through Change, Reopen Safely, Work.com, Digital Transformation, Service

Salesforce EMEA

The Essential D2C Checklist for Consumer Goods Companies

Four Fundamentals of Delivering a Great Customer Experience

Explore a New Era of Customer Expectations in South Africa

Top 5 Key Performance Indicators (KPIs) for Customer Service in the UAE

5 Reasons You Need to Watch Salesforce Live: Middle East

How Has the Battle for Customer Loyalty Changed in Poland?

5 Ways To Successfully Create a Customer Experience Strategy

5 Reasons You Need To Watch Salesforce Live: Poland On-Demand Right Now!

Why Service Leaders Must Close Technology Gaps Exposed by COVID-19

Editors' Picks

Innovation is Everywhere: Salesforce Germany’s Investment in the Future of the Tech Ecosystem

What are Customer Needs? An 8-step Strategy for Discovering What the Customer Wants

Empowering Our Customers to Succeed in a Changing Data Privacy and Residency Landscape

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