Although it had grown to the point it almost seemed to take over the city of San Francisco every year, the mission of Dreamforce has remained the same: to help the Salesforce global community to imagine, design and deliver world-class customer experiences.
Just like our in-person meetings have...
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Much like a sudden deluge of shoppers into a retail store or an unexpected spike in orders via an e-commerce site, there’s never enough time to prep for something like NRF 2020.
Best known as “Retail’s Big Show” and produced by the National Retail Federation, NRF 2020 will attract nearly 40,000...
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Still haven’t registered for the Salesforce World Tour Toronto? Companies of any size will learn how to sell, service, market, and succeed like never before. Taking place at the Beanfield Centre, (formerly the Allstream Centre) in downtown Toronto on Thursday, April 20, this jam-packed day of...
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When times are tough – whether it’s poor sales, customer complaints or staffing issues – businesses may find little comfort in knowing they’re not alone. But that’s often because they’re still struggling with problems in isolation, rather than learning from their peers in non-competitive firms. ...
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Even in companies without a strict dress code, the etiquette is usually pretty clear: You put on what’s appropriate to do the job. The rise of enterprise wearables, however, means some of what employees should put on in the future may come from the IT department rather than their own closets.
This...
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Providing customers with an effortless service experience is a concept that has recently gained much attention and is based on a recent study by Corporate Executive Board (CEB), a leading member-based advisory committee for tens of thousands of organizations around the world. CEB’s research showed...
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Have you heard about effortless service and how much customers value a low-effort experience? No? Don’t panic. We’re here to help.
A recent study by Corporate Executive Board (CEB), a leading member-based advisory committee for tens of thousands of organizations around the...
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Heard the new realities in customer service? Delighting customers doesn’t pay, the “dazzle factor” is wildly overrated, and customer service won’t make your customers more loyal. Crazy, hey? Well, maybe not.
A recent study by Corporate Executive Board (CEB), a leading...
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Join customers, developers, partners and experts across the country at a Salesforce event in cities big and small! Network, ask questions, share and learn all about how great Canadian businesses are innovating using the Cloud.
RED DEER
Wednesday, June 4 (2:00-5:30 pm)Grow Your Business...
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