This post originally appeared on July 22 in the Salesforce Blog’s newsletter, a weekly roundup of our most recent stories. Get on the list by clicking “Subscribe” above.

As states work to hamper a second wave of COVID-19, contact tracing — defined by the World Health Organization (WHO) as an “essential public health tool for controlling infectious disease outbreaks” — has become a hot topic again. Because there are many, many ways to deploy contact tracing, we came out with some best practices, based on the successful deployments we’ve seen throughout the country. Many of these are built partially with Salesforce tools.

Here are some other hot topics for you to take to your socially distanced gatherings this week:

Yes, I’m leaving you with a lot to think about. As always, please email me if there are topics you’d love to see us tackle here soon.

Stay safe,

Carolyn Warsham

Lead Brand Editor


Blog editor Carolyn Warsham explains the biggest business-world news and updates from Salesforce each week. Sign up here.