In the business of sales, we understand the daily pains of what sales reps have to go through in their day to day.  A lot of valuable time is wasted, simply from task and application switching — from emailing prospects and customers, logging activities, scheduling meetings, attending meetings, uploading notes and updating opportunities. It’s easy for reps to lose their day to the mundane and manual tasks of updating and if you’re not diligent about keep your house of CRM clean, key data about the customer can get lost. This leads to missed opportunities, poorer CRM data quality and limited visibility of the pipeline for managers.  Reps are wasting more time on low-value tasks, instead of the the activities that matter: spending time with prospects and working towards a customer’s success.

But now that’s changed. With our general release of Salesforce Inbox for Outlook 2013 & 2016, sales reps can work even smarter with the world’s #1 email client. With the vast majority of Salesforce users on Outlook, we’re making it easier for sales reps to sell smarter, faster, without compromising on data quality. Salesforce Inbox customers have, on average, seen a 38% increase in CRM adoption (SalesforceIQ Customer Survey, May 2016); as Michel Glezer, COO of Easy Taxi shares:

Sales reps want to focus more on selling. Sales managers want to measure sales performance. Salesforce Inbox is a win-win situation for sales reps and managers.

So how are current customers winning with Salesforce Inbox?

More Productive With Every Email

Our customers report on average a 25% increase in the amount of time spent on selling because of the productivity features we’ve packed into Salesforce Inbox.  With Insert Availability, Shortcuts and email tracking, you can spend less time coordinating meetings, writing emails and get the notifications on when the customer has you top of mind, so that you can reach out with next steps at the right time.  Do all this while easily logging emails to Salesforce and without ever leaving your inbox.  

Do more with every email: track, remind and log all within your Inbox

Do more with every email: track, remind and log all within your Inbox

Intelligence Right When You Need It

Not only is relevant CRM data is surfaced alongside each email for full context of the relationship, but Salesforce Inbox intelligently pulls in social media profiles from LinkedIn, Twitter, etc. to every contact, automatically. In addition, with email tracking, reps always know when customers are engaging with their messages and can reach out at the right time to keep the deal moving forward. With these intelligent insights, Inbox customers are experiencing, on average, a 21% faster sales cycle.

Read Receipts Show You When Your Customers Are Most Engaged

The Best Part: All Your Activity is Intelligently Captured in Salesforce Lightning

Sales managers no longer need to remind their reps to update their records in their CRM; with built-in intelligence, Salesforce Inbox suggests when and where to log emails, calendar events, and calls.  Reps start everyday in Salesforce Lighting with the most up to date view of their customer activities and actions to close deals faster, and managers have a complete view of the pipeline, with accurate data to forecast.

See all your emails and activities in Salesforce Lightning, automatically

And One More Thing:  Now You Can Enhance Your Calendar with CRM Data

We know that today’s reps are on the go and need to be mobile-enabled. In addition to our desktop apps for Outlook and Gmail, Salesforce Inbox also has mobile apps for iOS and Android. In our latest mobile release, we’ve supercharged the calendar to help sales folks in the field get ready for every meeting: see relevant CRM records on every meeting invite, sync events to Salesforce, easily log a meeting directly into Salesforce and attach notes from the meeting, and even create an opportunity directly from their calendar. Learn more about our latest release of the Salesforce Inbox Calendar in our press release.


The new Calendar will be generally available in Q4. To learn more about Salesforce Inbox for Outlook, take a guided tour of Salesforce Inbox for Outlook today.