Last week I was in Arizona speaking at a conference; during my program I used the phrase, "If it isn’t fun, it isn’t selling!" and the reaction I received was interesting. Most of the comments seemed surprised or somewhat taken aback as I discussed the topic, others were curious as to how to have fun during the sales cycle.
I have to confess, I have somewhat borrowed that phrase from Sam Hagerman, Camp Director at my old Boy Scout camp, Camp Decorah. His mantra was, “If it isn’t fun, it isn’t scouting.”
My message last week was more about emotion, selling, managing and building an environment of high performance. There were two aspects around this topic that are important to understand in creating great culture. First, in every organization that I have worked with that had great cultures, those sales teams not only worked hard and were professional in their approach — they also had a culture of fun. Sales Managers that created a culture of high performance always made sure they brought an approach to managing that included accountability and high expectations, but also one where the team had fun together. A few ideas to focus on:
The second aspect of creating fun and selling is with prospects and clients during the sales process. In my program I stressed that I don’t mean you need to be a jokester during the sales process or less of a professional, but a more relaxed approach can separate you from your competition. Many years ago someone told me there are 3 rules in selling: Emotion, Emotion and Emotion. You must have it, you must transfer it to your prospect and they must take action based upon emotion.
As a friend of mine Jeb Blount, the founder of Sales Gravy, likes to suggest to his training clients, "Ask yourself about your prospects: Do they like you? Are they listening to you? Are you listening to them? What kind of sales environment are your creating?"
As a salesperson your interaction with your clients or prospects will always create an emotion — positive or negative. Focusing on a positive, fun and interactive approach will lead to a connection with that person(s). That connection is critical to building the trust and confidence you need to win the opportunity. Several idea’s to improve the power of connecting:
Having fun and taking a lighter personal approach can separate you from your competition and that pays off with greater commissions. You will also enjoy the sales process and that emotion and approach will be felt by your prospects. What are your ideas around having fun and selling more?
Ken Thoreson “operationalizes” sales management systems and processes that pull revenue out of the doldrums into the fresh zone. During the past 16 years, his consulting, advisory, and platform services have illuminated, motivated, and rejuvenated the sales efforts for partners throughout the world. His book Leading High Performance Sales Teams is a best-seller, and his fifth book, “JAMMED! for New Sales Managers" was published this summer. Ken provides keynotes, consulting services and products designed to improve business performance.
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