Jun 10, 2013 By Nicola Brookes

How to Declare War on Contact Centre Queues

A recent survey found that more than 85 per cent of people are put on hold whenever they call a business, and more than half of consumers spend 10-20 minutes every week on hold. This amounts to a staggering 13 hours per year and almost 43 days on hold in a lifetime! Unsurprisingly, 58 per cent... Read More

Customer Service, Featured