Rahul Gupta

Rahul Gupta is a Service Cloud Specialist at Salesforce India and has 12+ years of experience across varied domains - financial inclusion, contact center, CRM. He specialises in understanding organisations’ current processes, and helping them derive value from Salesforce products by enhancing their customers’ experience.

Jun 12, 2023 By Rahul Gupta

Who’s Responsible for Customer Service? [Hint: It Isn’t Just the Service Team]

Whether customers are browsing your website, or talking to your sales reps, they deserve great service at every touchpoint. Here’s how to make that happen. ... Read More

Customer Service

May 05, 2022 By Rahul Gupta

How to Turn Connected Customer Service into Your New Sales Driver

Social commerce is revolutionising India’s ecommerce industry. Discover what’s driving this trend and how your brand can use it to boost sales.... Read More

Customer Service