We’re just a few weeks away from Salesforce Live: India and we couldn’t be more excited! This 5-hour virtual event, streaming live on 10 September, is shaping up to be a one-of-a-kind experience packed with inspiration and innovation.
Hear from India’s top Trailblazers as they share their stories of transforming the customer journey and experience with Salesforce Customer 360. Discover how to achieve the holy grail of CRM—a single source of truth across all your customer relationships. And learn how to harness technology to deliver personalised, connected customer experiences.
Regardless of your industry or role, there’s a session for everyone. So, don’t miss this opportunity. Sign up for Salesforce Live: India today.
Here are the seven sessions that are a must-watch:
1. Keynote: ‘Our Path Forward, Together’
Today, business leaders are facing more uncertainty than they have for decades. But we’re all on a path forward to create a better tomorrow—and companies like Tata Capital are leading the way. Join this Trailblazer in conversation with Salesforce Chairperson and CEO Arundhati Bhattacharya to find out how they are using Salesforce Customer 360 to navigate a path forward and grow in this all-digital, work-from-anywhere world.
2. Lessons from WhiteHat Jr’s Success: How to Use Technology to Successfully Ride the Wave of Covid-19 Disruption
Edtech startup, WhiteHat Jr. is bucking the slowdown trend by boosting sales, customer engagement, and team productivity. Many of its tech innovations are trailblazing in their approach and have helped the company emerge stronger from disruption. Join us to find out how WhiteHat Jr. is shooting for the stars.
3. PUMA.com in India is 'Forever Faster' with Salesforce Commerce Cloud
PUMA India aims to offer digitally-savvy and fitness conscious consumers a mobile-first site experience that reflects the brand’s attributes of agility and speed. Discover how the company has built a robust, user-friendly and super-responsive eCommerce site that makes online shopping seamless.
4. Personalising Customer Engagement Across Channels: Praxis Home Retail’s Story
Customer service organisations around the globe are adapting to the new normal by rethinking their operational and channel strategies. But to truly add value, they also need to reimagine their KPI frameworks, and find new ways of strengthening customer loyalty. Watch this session to learn how service KPIs are evolving. Also, hear how Praxis Home Retail is empowering and tooling its employees to deliver a meaningful customer experience.
5. Agility and Scale: How Tata Steel is Using Visual Analytics to Build a Data-driven Organisation
Building a data-driven organisation requires more than technology. It requires changing mindsets, attitudes and habits. This session will touch upon how Tata Steel is building and nurturing a data culture; what challenges the company faced; how it measures and tracks its journey; and how it continually innovates with data. Join this session to discover how Tata Steel, one of the world’s largest steel producers, is building a data culture across the company.
6. How HT Media Digitally Transformed its Circulation Landscape to Delight Subscribers
Established in 1924, HT Media is one of India’s largest media houses. The company serves millions of readers across the country with publications like The Hindustan Times and Mint. In an environment of increasing social media penetration and digitally-savvy readers, find out how HT Media is using technology to enable an unparalleled subscriber experience.
7. Business as a Platform for Change During COVID-19
The global pandemic is likely to be a watershed moment in corporate history. Instead of merely pursuing financial goals, corporates are using their core competencies to support communities, and partner with governments in fighting the pandemic. Watch the panel discussion with NIIT Foundation, Appirio Consulting Services and our own amazing Salesforce volunteers to learn how corporates are creating positive change.
We’ve also got a virtual Expo where you can interact with Salesforce experts. Our Customer Success Group – through their virtual Circles of Success – will show you how to get the most value from Salesforce Customer 360, fast and Trailhead Academy will be on hand to help you learn how to skill up for the new normal.
It’s going to be a great day, and we look forward to seeing you there.
View the full agenda to plan your day, and Register Now.
