Nichola Palmer

Nichola is based in Singapore, and leads Customer Marketing in Asia, and the Asia Blog at Salesforce. She is focused on bringing customer stories and content to life, and loves the opportunity to collaborate with customers and spread the word about the innovation they're driving with Salesforce. Nichola is a champion for equality, and a member of the Salesforce Women's Network and Outforce employee groups.

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Mar 15, 2023 By Nichola Palmer

How HEPMIL Media Group Drives Efficient Growth With Real-time Data Insights

HEPMIL Media Group is using Sales Cloud to drive smarter client engagement, boost productivity, and increase business growth across Southeast Asia. The company’s success lies in using data-based insights to build high-value client relationships while increasing productivity and lowering costs. ... Read More

Customer Story

Mar 02, 2023 By Nichola Palmer

How Do You Get a Golden Hoodie? ASEAN Trailblazer Shibu Abraham shares top tips.

When he stepped on stage at Dreamforce, Shibu Abraham had no idea what was waiting for him. Here’s the story of how he was awarded a Golden Hoodie.... Read More

Trailblazer Story

Jan 25, 2023 By Nichola Palmer

Singapore-based Boys’ Town Uses Automation to Bring More Value to Their Clients

Learn how Boys’ Town uses Salesforce automation to modernise paper-based manual workflows and increase process efficiency.... Read More

Digital Transformation, Not for Profit, Business as a Platform for Change, Customer Story

Ng Teck Lung Finds Success Through Lifelong Learning

Jan 17, 2023 By Nichola Palmer

Meet Ng Teck Lung: Finding Success Through Lifelong Learning

Ng Teck Lung, a Salesforce Administrator with Ninja Van, left a successful IT career to become a private-hire driver so he could spend more time with his family. Now, he’s blazing a new trail with a mid-career direction change within the Salesforce ecosystem.... Read More

Trailblazer Story

PPIS Builds Stronger Communities With Salesforce

Jan 10, 2023 By Nichola Palmer

How PPIS Is Using Salesforce To Build Stronger Communities in Singapore

Learn how PPIS is using Salesforce to optimise and automate donation, volunteer and event management workflows to increase productivity, boost efficiency, and get the most value out of its resources.... Read More

Digital Transformation, Not for Profit, Business as a Platform for Change, Customer Story

Dec 20, 2022 By Nichola Palmer

Meet Vishal Salunkhe: Creating Magical Customer Experiences

Salesforce Trailblazer Vishal Salunkhe is creating magical customer experiences. He is Vice President & Regional Head of Sales Strategy & Operations at Carousell Group, and believes intuitive customer interfaces are the magic formula needed to turn sales into meaningful customer partnerships.... Read More

Trailblazer Story

Nov 16, 2022 By Nichola Palmer

Meet Chloe Chua: A Purpose Driven Change-Maker in the Salesforce Community

Chloe Chua, CRM & Data Insights, Outreach & Partnerships at NVPC, is a rising star in the Salesforce community. She has lead transformation on Salesforce at NVPC with no prior IT experience, and is an inspirational advocate for people with mental health challenges.... Read More

Digital Transformation, Trailblazer Story

Oct 07, 2022 By Nichola Palmer

M1 Proves Customer and Employee Experience Go Hand-in-Hand

M1 shares insight into its digital transformation and how it improved employee experiences to take customer satisfaction to new heights.... Read More

Trailblazer Story, Customer Story, Customer Experience, Digital Transformation

Sep 07, 2022 By Nichola Palmer

Meet Daisy Hoang: From Start-up Success to Global Growth Strategist

Katalon SVP of Sales and Success, Daisy Hoang, returned to Vietnam from the US to help drive the company’s global growth with a customer-focused sales philosophy. ... Read More

Digital Transformation, Trailblazer Story