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You need expertise to grow your business.

Who can help?

The Premier Success Plan helps you start strong and discover new ways to get more value from Salesforce every day with personalized programs, expert guidance, and expedited support.*

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*Includes all features of the Standard Success Plan

Graphic showing additive nature of Success Plans across Standard, Premier, & Signature.

Collaborate with a team of Salesforce experts to achieve your data and AI goals.

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Scale your business with proven methods for success.

Aligning your goals to Salesforce capabilities is key to your success. With features like Expert Coaching, Office Hours, and 24/7/365 Technical Support, get the answers you're looking for and the skills you need to grow and get results.

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Develop a personalized path to improve adoption and feature usage.

Work with an Onboarding Specialist to match your AI goals to Salesforce capabilities. Together, create a Success Path to achieve measurable business outcomes. Enable your teams to be more productive with Expert Coaching Sessions and 25% off instructor-led training and bulk certifications.

Already have Premier? Request an Expert Coaching Session for a variety of topics, including Data Cloud.

Keep your system running smoothly and be ready for what’s next.

Learn how to increase system stability and performance, and get peace of mind with Admin Fundamentals, best practices, and Health Checks. Talk to a Salesforce expert and get advice with Office Hours.

Solve business-critical issues anytime and get the answers you need today.

Stay focused on what matters most with always-on Technical Support and 1-hour initial response times for critical issues. Get answers with detailed documentation and developer code reviews for up to 200 lines of code.

Learn how collaborating with experts drove positive business impact.

Business benefits of the Premier Success Plan:

Return on Investment (ROI) for Premier customers*

Increased business impact with improved technical health and adoption*

Reduced mean time to issue resolution*

*The Total Economic Impact™ Of the Salesforce Premier Success Plan, a commissioned study conducted by Forrester Consulting on behalf of Salesforce, September 2024. Results are for a composite organization representative of interviewed customers.

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Key features of the Premier Success Plan

Onboarding

Connect with Salesforce experts to align your goals with product capabilities and craft a strategy that delivers tangible business outcomes. Develop your Success Path through personalized recommendations to optimize product adoption, enhance customer expertise, and maintain technical health.

Expert Coaching

Enable your teams with specialized engagements designed to help you get more value from Salesforce products. Access video tutorials, one-hour webinars on specific topics, and personalized individual sessions with Salesforce experts.

Expedited Support

Enhance your support experience and connect with Technical Support the way you want with chat, phone, or web case submission. Benefit from faster resolution through our swarming model, and get peace of mind with 24/7 support and 1-hour response times for business-stopping issues.