Customer Service Solutions: Salesforce for Service

Personalised Customer Service Solutions�

“With the help of Salesforce, we’re creating a truly differentiated experience for our customers.”

JEFF DAILEY, CEO OF FARMERS INSURANCE

Empower everyone to deliver personalised service across any channel.

Trailblazing customer service means creating tailored, conversational experiences, no matter where or how customers interact with your company.

See the Dreamforce Keynote for Service

Give your customers the best experience, every time.

Trailblazing customer service means creating personalised, conversational experiences, no matter where or how customers interact with your company.

SEE HOW LIVEMESSAGE WORKS

Help your agents and managers deliver the right answers, faster.

Empower agents and managers to provide smarter service with the collaboration and productivity tools they need, as well as a complete view of the customer.

GET A 360 VIEW OF SERVICE CLOUD

Let service insights inform your entire business. And vice versa.

Easily share data and get complete customer insights across sales, service, marketing, and even from technicians in the field.

SEE HOW EINSTEIN ANALYTICS DRIVES SERVICE

Keep pace with your customers with a complete service platform.

Build service — the way your customers want it — into every part of your business, with our extensible, flexible cloud platform.

GET AN OVERVIEW OF ALL OF OUR PRODUCTS

Help your agents deliver the best service for your customers and your company.

High-performing teams are:

MORE LIKELY TO RANK HIGHLY IN MOBILE CUSTOMER SERVICE*

3.5X

MORE LIKELY TO SAY SERVICE REPS ARE EMPOWERED TO MAKE CUSTOMERS HAPPY*

3.6X

MORE LIKELY TO USE ANALYTICS IN THEIR ORGANISATION*

See more in our “State of Service” report.

GET THE REPORT

* Salesforce Research “State Of Service” report.

See how Salesforce helps service deliver conversations that stand out.

Learn how these top companies are making every customer conversation stand out with a platform that delivers lightning-fast experiences, intelligence, 1-to-1 journeys, and mobility, so everyone can be more productive, anywhere.