Technology has certainly changed education today, just as it has impacted every other aspect of our lives. Cloud computing enables students to easily collaborate, share information and access resources. For schools and higher learning institutions, leveraging cloud computing leads to reduced costs, greater efficiency, and enhanced security.
At REVA, the directive of the Management is clear, and we are focusing on ensuring that technology usage is effective and available to all. In this context, the leader’s role has also changed, with the shift clearly towards process, automation, less physical intervention, and swifter decision making. Recognising this, we at REVA are rapidly adopting new technology to transform and streamline critical activities such as student onboarding.
Traditionally, onboarding can be a long and rather tedious process for students. With the new generation being digital-first and looking for ‘instant’ness in everything they do, REVA has been quick to adapt to their digital world.
The priority for us was to ensure that multiple physical visits to offices at the campus were eliminated. Also, we wanted to save time on the admissions process by reducing bureaucracy to quickly close admissions and ensure quick service.
Other aspects that are tedious to our students are long queues and lengthy processes to gather application forms, sit for entrance examinations or pay fees. Not to mention the confusion caused by not knowing where to source information from, how to check for updates, and so on. This is where REVA was swift to adapt barrier-free communication and processes, and ensure that the end-to-end onboarding process could be easily and quickly completed through the student portal.
REVA’s student portal, built on Salesforce Education Cloud, provides a seamless experience that covers a student’s complete journey with the University – from onboarding to studying and graduating – on a single platform. The portal will remain useful for the students throughout their time at REVA - they can use it to check the academic calendar, fee payment status, announcements, attendance details, and so much more.
The portal carries all information a student needs - like the academic calendar, attendance details, fee status, assessments, and performance reports. A student can also use the portal to schedule an interview with a mentor. We decided to make all this available on the platform because we believe every student should be able to focus on learning and not have to struggle owing to an institution’s approach to operations.
By using the automation feature of Salesforce Education Cloud, REVA has enabled SMS alerts, notifications, emails and even chatbots to communicate critical information such as fee delays, last-minute class cancellations, etc., to students. The idea is to provide them with a best-in-class experience while streamlining workflows to allow both learners and trainers more time for collaboration and engagement.”
At REVA, we are happy to mentor any University that wants to digitise its onboarding process or any other key operational process. But first, you must choose a solution that meets your present and future needs. Here is what you need to look for in a solution: