The country is gradually unlocking, and key sectors are keen to reopen. The professional services sector too, is looking forward to restarting its operations. But several factors make this sector unique, and call for a robust approach to reopening and resuming business.
The professional services sector is a mix of business services that range from facilities management to IT services to accounting and legal services, and more. Most companies in this sector are small or medium in size. The sector employs 32% of the country’s working professionals, most of whom aren’t permanent, but work on a contractual basis and are deployed in far-flung locations. So, reopening workplaces in the professional services sector would require overcoming the following challenges:
Ensuring the health and wellness of employees deployed across locations, even overseas
Getting visibility into the movement of a geographically dispersed workforce
Managing the safety of workers who are deployed in hotspots
Keeping clients informed in case a resource deployed at client site gets infected
Finding an able replacement for an infected employee
Upskilling the workforce to match a client’s revised guidelines and standard operating procedures
All these challenges demand a focused solution - a solution anchored in technology, which offers professional services companies complete visibility and control of their processes and operations, regardless of the location of the workforce.
Salesforce’s Work.com offers a set of such solutions that empower businesses in the sector with data and tools to:
Monitor employee health through self-assessment surveys
Ensure backup workforce availability with shift management
Reduce the possibility of employee exposure through contact tracing
Provide immediate assistance to remote workers in emergencies
As professional services companies reopen, they can leverage technology to ensure employee safety, accelerate operations, and boost revenue. In addition, solutions like Work.com also help build a resilient business ecosystem that is prepared for the future.
To find out how you can leverage Work.com’s comprehensive features and modules to successfully restart your business, download our Definitive Guide to Safely Reopening your Professional Services.
