Five Reasons to Attend Salesforce Live: Johannesburg

Learn how to make Salesforce work for you

Businesses all over South Africa use Salesforce to transform their customer (and employee) experiences. And at Salesforce Live, you can meet and connect with the region’s top trailblazers. 

Don’t miss your chance to: 

• Hear from the team at Yoco Technologies, and find out how they’re using Salesforce to pioneer financial inclusion and drive digital transformation in the Financial Services space.

• Listen to Trailblazers like Merchant Capital, Standard Bank, and Engen as they share the digital journeys they’ve been on – and how they’re using Salesforce Customer 360 to make very real, very personal customer bonds, build a solid culture around data, and power their Digital HQs.

   

Yoco Technologies: Financial Inclusion, Digital Journeys, and Customer-Centricity

11.50 - 12.10

Customer Panel: The Right Conditions for Successful Digital Transformation

12.20 - 12.40 

You’ll also be treated to a cross-industry customer panel on the biggest emerging and current topics across the digital landscape: like digital transformation, customer experience, and more. 

Telcos: Your Challenges and Opportunities in Digital Transformation 

11.50 - 12.10

How SMEs Transform Customer Experience, Grow, and Go Global with Salesforce

15.10 - 15.30

On top of this, you’ll also hear from a Salesforce Telco expert on how the industry is overcoming digital transformation challenges – and what’s essential for success.

Hear exciting local announcements 

There are big moves coming from Salesforce in South Africa at the moment. And this is your chance to get the inside scoop on all the latest local news from the team themselves.

• Get the details on how Salesforce has expanded its operations into South Africa to meet the continent’s high demand for Salesforce skills.

• Meet the new local leader hires, Zuko Mdwaba, Head of Sales, and Linda Saunders, Head of Solution Engineering, helping to drive expansion in South Africa.

Opening Keynote: How the Future Works

09.55 - 10.50

Our two new hires Linda and Zuko will lead our keynote in Johannesburg this year. Together, they’ll tackle how your business can become a post-pandemic powerhouse for your customers and your employees.

Discover new routes to sustainable success

The world is changing in every way – from how we connect with customers, to the channels we use, to the regulations we abide by. So, you’ll find everything you need to take on the future with confidence.

Get Ready for the Future of Work: the Slack-Powered Digital HQ

11.20 - 11.40

The tools we use to communicate, collaborate and build communities need to be rethought for the modern age. So, join an expert from communication pioneers, Slack, to see how it’s helping organisations build and fortify their Digital HQs.

Lessons in Leadership: How Leaders Can Make Digital Transformation a Success

13.40 - 14.00

But great digital journeys also need great leadership. So, you’ll hear from Antonio Sciuto, SVP Global Business Development Officer at Salesforce, who’ll guide you through what leadership for digital transformation actually looks like. Plus, Antonio will share the insight he’s gleaned at Salesforce, when engaging with executives around the world and during his previous role at Nestle, leading their global digital transformation strategy.

The Race to Net Zero: Put Sustainability at the Heart of Your Business

11.20 - 11.40

Sustainability is our newest core value, and Linda and Zuko will explore what that means in real terms in our keynote. And then, you’ll get tangible and practical steps to help you build your own sustainable success in The Race to Net Zero, where you can:

• Get an insight into why sustainability is top of mind for CEOs and investors everywhere.

• Learn how you can use Net Zero Cloud to measure, track, and analyse your carbon, energy, and waste data.

Take a deep dive into Salesforce Customer 360

Customers all over South Africa are demanding heightened digital customer experiences. In fact, a whopping 94% of South African consumers say experience is as important as products and services. 

You’ll get an up-close look at the core products that make up our Customer 360, from Marketing, to Commerce, to Sales, to Service. And it won’t just be Salesforce experts sharing best practice and handy hints. They’ll be joined by Trailblazers in South Africa – so you can hear exactly how your peers are using Salesforce.

How to Make Every Moment Matter in Your Customer Journey

14.40 - 15.00

How to Grow Lifelong Customers with Service Excellence

14.40 - 15.00

Three Ways to Accelerate Growth from Anywhere with Sales Cloud 360

15.40 - 16.00

Grow Revenue Faster with Commerce Cloud Across Every Industry

14.10 - 14.30

Exploring What Loyalty Means in the 21st Century

12.20 - 12.40

Find out how each element combines to accelerate growth, grow revenue faster, and make every moment matter in your customer journey – all on the world’s #1 trusted platform.

Five Steps to Long-Term Success in Standard Bank's Transformation

15.40 - 16.00

And that’s not all. You can find out how to get the most from your investments and solutions with our Customer Success Group leaders. They’re on hand to share best practice and top tips, so you can reach your goals faster, and more efficiently.

Build your digital foundations

Establishing a 360-degree view of customers is the cornerstone of creating truly personalised experiences. And for that, you need the right digital foundation. We’re talking API-led connectivity and data that everyone in your organisation can use.

How to Build Digital Experiences, Faster, with MuleSoft 

14.10 - 14.30

Empowering Organisations to Find Success on the #1 Analytics Platform, Tableau 

15.10 - 15.30

Get ready to explore how MuleSoft and Tableau can help you build and optimise a data-driven culture. You’ll learn how to use MuleSoft to turbocharge productivity and launch times for new products, revolutionise connectivity, and create seamless digital experiences, faster. And how Tableau can democratise your data – allowing your teams to turn customer success into customer excellence.

Enhance Data Security and Compliance on the World's #1 Trusted Platform

13.40 - 14.00 

You’ll also learn how to compliment that with enhanced data security and compliance, and protection of sensitive data with Salesforce Shield. A critical concern for any data-driven business. Especially at a time when 84% of consumers are more loyal to companies with strong security controls.

Learn how the future works with Salesforce Live: Johannesburg

And voila. Five solid gold reasons to register right now for Salesforce Live: Johannesburg.

Your path to success starts here – make sure you don’t miss out!