As customer stories manager, one of the sharpest business minds I've met goes by the name of Jimmy.
Jimmy Pomella, operations manager for Melbourne small business
Plum Heating & Cooling gets the enormity of powering up your business with
cloud apps. Where many business his size stop at centralization of customer data, Jimmy's undeterred by the perception that innovation is just for the giants.
He's not looking at his business from a company point of view - he putting himself in the shoes of his customers and systematically using cloud apps to solve their pain points, add value to their experience, and generally look for new ways to delight them.
The results is a seamless end to end installation and warranty service that connects everyone from equipment suppliers, installers and customers to customer service reps and after care staff. And, it's a model driven by a steady flow of customer feedback. "Data is power," is Jimmy's mantra "Where there are disconnects there are delays."
